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    Return / Refund Policy


    Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.

    To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Several types of goods are exempt from being returned. Batteries, custom built merchandise, competition grade subwoofers weighing over 50 lbs each and amplifiers rated in excess of 5,000 watts RMS, are among these items.  Please feel free to contact our support team with further questions.  888-854-5608

    To complete your return, we require a receipt or proof of purchase.

    Please do not send your purchase back to the manufacturer.

    There are certain situations where only partial refunds are granted (if applicable) 
    Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
    Any item that is returned more than 14 days after delivery

    Refunds (if applicable) 
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable) 
    If you haven’t received a refund yet, first check your bank account again. 
    Then contact your credit card company, it may take some time before your refund is officially posted. 
    Next contact your bank. There is often some processing time before a refund is posted. 
    If you’ve done all of this and you still have not received your refund yet, please contact us at g2dynamics@gmail.com.

    Sale items (if applicable) 
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Exchanges / Repairs (if applicable)

    We only replace or repair items if they are truly defective, or damaged during initial shipping to customer.  All merchandise sent to G2 Dynamics to be replaced or repaired under manufacturer warranty will be inspected and tested by our in-house technical staff to determine to official cause of failure.  If a product is found to have failed due to improper tuning, neglect, improper installation, abuse or acts of nature, it will not be warrantied and the cost of the return shipping will be the sole responsibility of the customer.  If you need to exchange an item under warranty or have a product repaired under warranty, please call us for a Return Authorization Number to be included in your return shipment at 888-854-5609.  Once you receive your Return Authorization Number from us, please carefully repackage your item(s) and ship it/them to:

    Warranty Department

    G2 Dynamics, LLC

    424 Anders Ln

    Kemah TX 77565

    Gifts 
    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

    Return Shipping NOTES*

    Customers are responsible for paying for return shipping costs..  Shipping costs are non-refundable. If you receive a purchase refund, the cost of return shipping will be not be reflected in your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.